Return & Refund Policy

Last updated: August 2026

Our Commitment

At Bebeys Collection, we want you to love every piece you purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.

We are a home‑grown brand based in Atlanta, Georgia, USA, and our policies are designed with our community in mind.

Return Policy

• Timeframe: You have 7 days from the date of delivery to request a return.
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
• Proof of purchase: Please include your order number or receipt.
• Sale items: Items marked as final sale or discounted beyond 30% are non‑returnable.

Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, a refund will be processed to your original payment method within 5–10 business days.
• Refunds are issued for the product cost only – original shipping charges are non‑refundable.

Exchanges

• If you need a different size or colour, we offer exchanges subject to stock availability.
• Please contact us before returning an item for exchange – we will reserve the new item for you.
• If the exchange item is not available, we will issue a refund instead.

Non‑Returnable Items

• Clearance or final sale items (marked as “Final Sale”).
• Items that have been worn, washed, or damaged by the customer.
• Custom‑made or personalised orders (unless faulty).
• Underwear and swimwear (for hygiene reasons).

Return Shipping & Costs

• Customers are responsible for the cost of return shipping unless the item is faulty or incorrectly dispatched.
• We recommend using a trackable shipping service – we cannot guarantee that we will receive your returned item.
• For returns due to our error, we will provide a prepaid return label.

How to Initiate a Return

1. Contact us via WhatsApp or email within 7 days of receiving your order.
2. Include your order number and the reason for return.
3. We will provide you with the return address and any further instructions.
4. Pack the item securely in its original packaging (if possible).
5. Ship the item back to us using a trackable courier.

Refund Processing Time

• After we receive and inspect your return, we will process the refund within 5 business days.
• Depending on your bank or payment provider, it may take an additional 3–5 business days to appear on your statement.
• You will receive a confirmation email once the refund has been initiated.

Frequently Asked Questions

Our team is available Mon–Sat 8AM–6PM EST